- Shipping & Returns
Shipping & Returns
U.S. Hosiery accepts returns or exchanges for any unused product within 30 days of purchase. Products must have original tags. Please include your invoice/packing slip with your return, this will serve as your Exchange/Return Form. We inspect all items prior to shipping and every effort is made to ship orders correctly. However, if an item is received either damaged or an incorrect item shipped, you must notify us within 10 days of receipt of order and we will make arrangements for replacement items to be sent. Claims will not be accepted after this time period. We suggest that you return your package via Insured Parcel Post (US Mail) or UPS or an equivalent method of your choosing. Please keep your shipper's receipt until you have received your exchange or refund. If you request a refund, we will refund using your original payment method. Unless the exchange occurred as a result of our error, we do not refund postage and handling. For orders with 'Free Shipping', If items are returned to us for a full refund, shipping charges will be applied and deducted from your total order.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
U.S. Hosiery accepts orders online 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Next Day Air and 2 Day Air, are elevated in priority to meet the delivery deadline. All orders are shipped from our location in Los Angeles California via UPS. US Hosiery ships to all 50 U.S. states and follows the standard methods available by UPS.
Orders placed are usually processed and shipped within 2 business days from the time the order is placed. Expedited orders placed before 1:00pm PST will be processed and shipped out the same business day. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 48 hours. UPS does not pick up or deliver on weekends.
UPS does not ship to PO Boxes or APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review in which case the customer will need to be contacted. This can delay the shipping time. US Hosiery cannot guarantee same day expedited shipping when an order is placed on hold for review.
Tax rate is based on the shipping address and not the billing address.
Next Day Air: 1 business day typically by 10:30am
Next Day Air Saver: 1 business day typically by 3:00pm
2nd Day Air: 2 business days by end of day
3 Day Select: 3 business days by end of day
Ground: 1-5 business days
Shipping charge will be added
Below is a reference guide for the estimated days for UPS Ground delivery from US Hosiery in Los Angeles, CA. The transit days may be subject to change and are only a guide. Any specific questions regarding the ability of UPS to deliver within this range should be directed to UPS. For an accurate expected delivery date, please remember to add 1-2 days for processing to the estimated transit days below.
In the U.S. UPS observes the following holidays for 2016:
New Year’s Day - January 1, 2016
Memorial Day - May 27, 2016
Independence Day - July 4, 2016
Labor Day - September 2, 2016
Thanksgiving Day - November 28, 2016
Day after Thanksgiving - November 29, 2016
Christmas - December 25, 2016
New Year’s Eve - December 31, 2016
New Year’s Day - January 1, 2017
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
SHIPPING & DELIVERY
At this time, U.S. Hosiery ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, U.S. Hosiery ships merchandise to Canada and Mexico, and to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. U.S. Hosiery works with UPS & major trucking carriers such as UCL, EDI, etc. Our clients also have the option of choosing there own carriers with the condition of being aware of there price rates.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. U.S. Hosiery is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.